Privacy Policies

PRIVACY POLICY -
Tienda Nexo, a private legal entity, with headquarters at Av. Andrés Bello 2425, 7510689 Providencia, Metropolitan Region, Chile, registered with the CUIT/MF under number 327812416 ("Merchant" or "we") takes your privacy seriously and protects the security and data protection of all its customers, partners, suppliers and users ("Users" or "you") of the website tiendasinfronteras.cl and any other site, store, application operated by the Merchant (hereinafter "Store").

This Privacy Policy ("Privacy Policy") is intended to inform you about how we use and disclose information collected during your visits to our Store and in our communications with you ("Communications").

BY ACCESSING THE STORE, SENDING COMMUNICATIONS, OR PROVIDING ANY TYPE OF PERSONAL DATA, YOU DECLARE THAT YOU ARE AWARE OF AND AGREE WITH THIS PRIVACY POLICY, WHICH DESCRIBES THE PURPOSES AND METHODS OF PROCESSING YOUR PERSONAL DATA THAT YOU MAKE AVAILABLE IN THE STORE.

This Privacy Policy provides an overview of our privacy practices and the choices you can make and the rights you may exercise regarding the Personal Data we process. If you have any questions about our use of your Personal Data, please contact support@tiendasinfronteras.cl.

Additionally, this Privacy Policy does not apply to third-party applications, products, services, websites, or social media features that may be offered or accessible through the Store. Accessing these links will cause you to leave the Store and may result in the third parties collecting or sharing information about you. We do not control, endorse, or make any representations about these third-party websites or their privacy practices, which may differ from ours.

We recommend that you review the privacy policy of any site you interact with before allowing the collection and use of your Personal Data.

If you submit Personal Data of other individuals to us, you declare that you have the authority to do so and declare that you have obtained the necessary consent to authorize the use of such information in accordance with this Privacy Policy.

Definitions

For the purposes of this Privacy Policy:

(a) "Personal Data" means any information that, directly or indirectly, identifies or may identify a natural person, such as name, ID, date of birth, IP address, among others;

(b) "Sensitive Personal Data" means any information that reveals, in relation to a natural person, racial or ethnic origin, religious conviction, political opinion, membership of a trade union or organization of a religious, philosophical or political nature, data relating to health or sexual life, genetic or biometric data;

(c) "Processing of Personal Data" means any operation performed on Personal Data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or, alternatively, making available, alignment or association, restriction, erasure or destruction. Processing of Personal Data also means any other operation provided for in the terms of applicable law;

(d) "Data Protection Law" means all legal provisions that regulate the Processing of Personal Data, including, without limitation, Law No. 25,326, the Argentine Personal Data Protection Law (LPDP).

Use of Personal Data

We collect and use Personal Data to manage your relationship with us and better serve you when you purchase products and/or services in the Store, personalizing and improving your experience. Examples of how we use data include:

Allow you to purchase products and/or services in the Store;
Confirm or correct the information we have about you;
Send information that we believe may be of interest to you;
Personalize your Store experience;
Personalize the delivery of advertising to you, based on your interest in our Store; and
Contact you via a provided phone number and/or email address. We may contact you in person, by voicemail, through automatic dialing devices, by text message (SMS), by email, or by any other means of communication your device is capable of receiving, in accordance with the law and for reasonable business purposes.

Additionally, the Personal Data provided may also be used as we deem necessary or appropriate: (a) under applicable Data Protection Laws; (b) to comply with legal process; (c) to comply with court orders, regulatory orders, or orders of competent authorities, including authorities outside your country of residence; (d) to protect our operations; (e) to protect the rights, privacy, and safety of us, you, or others; (f) to detect and prevent fraud; (g) to allow us to pursue available remedies or limit damages that we may sustain; (h) in other ways permitted by law.

OUR STORE IS NOT INTENDED FOR PERSONS UNDER THE AGE OF 18 (EIGHTEEN) AND WE REQUEST THAT SUCH PERSONS DO NOT PROVIDE US WITH ANY PERSONAL DATA.

Failure to provide Personal Data

You are not required to share the Personal Data we request; however, if you choose not to share it, in some cases, we may not be able to provide you with full access to the Store, certain specialized features, or provide the necessary support or even facilitate the delivery of the product or service you requested.

Data collected

The general public may browse the Store without registering or submitting Personal Data. However, some of the Store's features may depend on registration and submission of Personal Data, such as completing the purchase/contracting of the service and/or facilitating the delivery of the product/provision of the service by us.

In contact with the Store, we may collect:

Contact Information: First name, last name, phone number, city, state, and email address;
Information you submit: Information you submit via form (questions, complaints, suggestions, criticisms, praise, etc.).

In general browsing of the Store, we may collect:

Location data: Geolocation data when you access the Store;
Preferences: Information about your preferences and interests in relation to products/services (when you tell us what they are or when we infer them from what we know about you);
Store Browsing Data: Information about your visits and activities on the Store, including the content (and any ads) you view and interact with, information about the browser and device you are using, your IP address, your location, and the URL of the site from which you arrived. Some of this information is collected using our Automatic Data Collection Tools, which include cookies, web beacons, and embedded web links;
Anonymous or aggregated data: Anonymous survey responses or anonymous and aggregated information about how the Store is used. Throughout our operations, in certain cases, we apply a de-identification or pseudonymization process to your data so that it is reasonably unlikely that you will be identified through the use of this data with available technology; and
Other information we may collect: Other information that does not specifically reveal your identity or is not directly linked to an individual, such as browser and device information; Store usage data; and information collected through cookies, pixel tags, and other technologies.

Unless you provide this information in a free form completed by you, we do not collect Sensitive Personal Data.

Sharing Personal Data with Third Parties

We may share your Personal Data:

With the partner company(ies) you select or choose to submit your data, inquiries, questions, etc., as well as with service providers or partners to manage or support certain aspects of our business operations on our behalf. These service providers or partners may be located in the United States, Argentina, Brazil, or other global locations, including servers for approval and production, and providers of data hosting and storage services, fraud management, customer support, sales on our behalf, order fulfillment, content personalization, advertising and marketing activities (including digital and personalized advertising), and IT services, for example;
With third parties, in order to help us manage the Store; and
With third parties, in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or transfer of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceeding).

When we share Personal Data with service providers or partners, we require that they use your Personal Data only to the extent necessary to perform their functions and we formally contract with them to process the Personal Data solely on our terms, in compliance with this Privacy Policy and applicable Data Protection Laws.

We do not authorize our service providers or partners to use or disclose your data except to the extent necessary to perform services on our behalf or to comply with applicable legal requirements.

We may also share your Personal Data:

To comply with applicable law, requests from government authorities and regulatory bodies, and to satisfy judicial proceedings, court orders, or similar legal process, when we believe in good faith that disclosure is necessary;
To fulfill our customers' contractual requirements and provide services to our customers and/or partners;
To run and analyze our marketing campaigns and promotions, including those we run in partnership with other organizations or on social media;
To prevent fraud, protect our rights, avoid technical or security issues, and take action against illegal or suspicious activity, or to investigate violations of our contracts, terms, and service policies.
User Rights in Relation to Their Personal Data

You have the following rights in relation to your Personal Data:

confirmation that your Personal Data is being processed;
access to your Personal Data;
correction of incomplete, inaccurate or outdated data;
anonymization, blocking or deletion (if applicable) of unnecessary, excessive or data processed in violation of the law;
the portability of Personal Data to another service provider, provided that this does not affect our industrial and commercial secrets;
the deletion of Personal Data processed with your consent, to the extent permitted by law;
information about the entities with which your Personal Data has been shared;
Information about the possibility of not giving consent and the consequences of not giving consent; and
revocation of consent.

To exercise any of these rights, or if you have any questions about this Privacy Policy, please contact us at soporte@tiendasinfronteras.cl.

Personal Data Security

We implement appropriate technical and organizational measures to protect your Personal Data against unauthorized access, loss, destruction, disclosure, or alteration. However, despite our efforts to protect your Personal Data, no security system is completely foolproof. In the event of a data breach affecting your Personal Data, we will take appropriate measures to mitigate the effects and will notify you as required by applicable law.

Retention of Personal Data

We will retain your Personal Data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

Modifications to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any modifications will be posted on this page and, if significant, we will notify you through the Store or by other appropriate means.

Contact

If you have any questions about this Privacy Policy or the processing of your Personal Data, please contact us at soporte@tiendasinfronteras.cl.