Exchange Policies

Exchange Policies:

If you are not satisfied with the product, have any problems with it, or regret your purchase, you can request an exchange within 7 days of receiving your order.

Conditions for exchanging products:
Following the Federal Consumer Protection Law, you can exchange your product as long as it is in perfect condition and shows no signs of use, that is, in the same condition as when you received it. It is also essential that the item is in its original packaging.

How to request a change:
To request a product change you must send an email to support@latiendanexo.com, mentioning your full name, order number, and reason for the exchange. You will receive our contact information with the necessary information to complete the product exchange.

Exchange of products with manufacturing defects:
In accordance with the Federal Consumer Protection Law, in the case of items with a manufacturing defect, you have the right to request an exchange within 7 days of receiving your order.

How to request an exchange for defective products:
You must send an email to support@latiendanexo.com, including your full name, order number, and information about the manufacturing defect (a description with photos or videos). We will review your case within 30 days of receiving the products, and the replacement will be sent to the original order address. There will be no additional cost to receive the new product.

Conditions for return due to regret:
If you regret your purchase, you can also return your order within 7 days of receiving it at your address, as long as the product shows no signs of use and is in perfect condition. The return shipping cost will be borne by the customer.

Contact us:
If you have any questions or concerns about our product exchange policies, we maintain our communication channels at your disposal. You can send us an email at soporte@latiendanexo.com with your question, full name and phone number (in case you want us to contact you through another means).